Support and FAQ

FAQ

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Software features
  • What are the video settings options?

    In most cases Argus uses VP8 codec compression. The values will vary between the device’s capabilities and the available network conditions. By default Argus is set to automatically determine between these settings. with the following settings per profile:

    • High

    Audio: up to 50kbps
    Video: up to 2500kbps
    Resolution: 720p to 1080p
    FPS: up to 60fps

    • Medium

    Audio: up to 40kbps
    Video: up to 1750kbps
    Resolution: 460p to 720p
    FPS: up to 30fps

    • Low

    Audio: up to 30kbps
    Video: up to 500kbps
    Resolution: up to 360p
    FPS: up to 30fps

  • How many devices can I add to my account?

    As many as you want. You can upgrade your account to the amount of devices you need.

  • Can I record videos when using Remote AR Remote Expert?

    No, you can not record videos with Argus. You are able to make screenshots and save them locally.

  • Can I place markers when connected to Argus Remote Expert?

    Yes you can. To provide instructions and guide the other party, the expert is able to place markers. These annotations can be placed on points of interest.

  • What are the main features of Argus AR Remote Expert?

    The main features of Argus are:

    • Videostream:
      We focus on optimal video stream  and call experience as the core feature of Argus. Making sure you stay connected under the most extreme circumstances.  You can change the video settings on the go to ensure you always have a stable connection. Argus functions under low bandwidth conditions on remote locations.
    • Expert toolkit:
      During a call you’re able to take screenshots and save them locally.  To provide instructions and guide the other party the expert is able to place markers. These annotations can be placed on points of interest.
    • Multiplatform:
      At the moment we support Realwear and Android and plan on supporting headsets like the Vuzix, Toshiba and others in the near future.
    • User management:
      Add, delete and manage users. Connect user directories via Auth0.
    • Device management:
      Add, delete and manage devices in the field. Mix of devices is possible.
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