Support and FAQ
Can I add users to my organization?
Yes, you can add an unlimited amount of users to your account.
What payment methods are supported?
You can pay via bank transfer, PayPal, Credit card, Bancontact, Sofort, Multibanco, Przel, ewy24, EPS, iDeal & Giropay .
What are the costs of an Argus license?
We offer multiple licences per device. You can choose to pay per month, per quarter or per year. Check out our pricing page for more information.
What are the video settings options?
In most cases Argus uses VP8 codec compression. The values will vary between the device’s capabilities and the available network conditions. By default Argus is set to automatically determine between these settings. with the following settings per profile:
Audio: up to 50kbps
Video: up to 2500kbps
Resolution: 720p to 1080p
FPS: up to 60fps
Audio: up to 40kbps
Video: up to 1750kbps
Resolution: 460p to 720p
FPS: up to 30fps
Audio: up to 30kbps
Video: up to 500kbps
Resolution: up to 360p
FPS: up to 30fps
How many devices can I add to my account?
As many as you want. You can upgrade your account to the amount of devices you need.
Can I record videos when using Remote AR Remote Expert?
No, you can not record videos with Argus. You are able to make screenshots and save them locally.
Can I place markers when connected to Argus Remote Expert?
Yes you can. To provide instructions and guide the other party, the expert is able to place markers. These annotations can be placed on points of interest.
What are the main features of Argus AR Remote Expert?
The main features of Argus are:
We focus on optimal video stream and call experience as the core feature of Argus. Making sure you stay connected under the most extreme circumstances. You can change the video settings on the go to ensure you always have a stable connection. Argus functions under low bandwidth conditions on remote locations.
- Expert toolkit:
During a call you’re able to take screenshots and save them locally. To provide instructions and guide the other party the expert is able to place markers. These annotations can be placed on points of interest.
At the moment we support Realwear and Android and plan on supporting headsets like the Vuzix, Toshiba and others in the near future.
- User management:
Add, delete and manage users. Connect user directories via Auth0.
- Device management:
Add, delete and manage devices in the field. Mix of devices is possible.
What platforms are supported?
We support the following platforms:
Does Argus Remote Expert work on Android devices?
Yes, Argus works on Android devices. You can download Argus from the Google Play Store.
Does Argus Remote Expert work on Apple devices?
No, Argus does not support Apple devices.